Sharp Automotive and Service

Mixed review. I've had excellent service and another time with very poor quality. I overheard one employee saying only one person knew how to do a very simple task. I have a feeling the majority of the people working on the vehicles might not be very skilled. I spent about $800 for something they said was wrong and then it wasn't. Then they wanted over $1k more to fix the real problem. Nope. Never again. Maybe an oil change, but never trusting them again with anything that is more than the basics. This is a shame considering the "dealership" should be the "experts". This was an expensive lesson.

I took my Toyota Camery in for a recall, oil change, tire rotation IF NEEDED and to address some shaking going on. My first issue is that they talked down to me, explained things they reccomended to me like I was 5 years old and didn't know anything about cars. I declined the services due to the price of each was 150 - 200+ dollars. After I had left and waited for my car, they called me with an update. They again explained the reccomended services they reccomended like I was 5 years old again. The service guy then addressed the issue of the shaking, they reccomended 4 new tires and quoted me 1000$+ for a car... seemed ridiculous. I declined this as well. The the oil change, tire rotation(was not needed) and checking out the shaking was 189$. After I left I went to another mechanic shop and had them check it out, they said the tires were fine and the slight shaking was nothing to be concerend about and charged me nothing for this. After this experience with Sharps Service I will not be going back and will not be reccomending them to anyone, not even a recall that is free to get fixed. I felt like they were trying to money gouge me and scare me into fixing things that did not need to be fixed.

I brought my 2018 Tacoma in for a recall to replace the fuel pump. After part of a week and one weekend in the shop, Sharps finally called and said my truck was done. I drove the truck home, and within 24 hours the check engine light came on, the check engine light had never been on in my history of owning this truck, and I bought it new, so this seemed not to be a coincidence. I hooked up and read the codes myself, they were for a fuel system vacuum leak. I called and they told me it was just a fuel cap, and that I needed a new one. I had to take off the next day on a long road trip, so I bought an aftermarket fuel cap and took off. After a frustrating 1700 mile trip and countless check engine light resets, so I could use my cruise control, I got there. While there, I received a survey pertaining to my warranty work id just received from sharps, I filled it out giving them one star, which is what I felt at the time was deserved for the level of service I received. The next day, I received a call back from the service manager who I dealt with. He wanted me to bring the truck back in and they would take another look at it. I dropped it off again after coming home from that trip, they had the truck for another week, claiming they were waiting on a gas cap. I told them id already replaced it, and it wasn't the issue, they told me it needed to be an OEM one. Finally several days later they called and said my truck was ready. I went in to pick it up, and to my surprise, I had to pay a several hundred dollar bill to be able to get my keys back. They said there was dirt/ debris in a vacuum valve on top of the fuel tank near fuel pump. I thought we were waiting on a fuel cap...? which in my opinion would have been very available and the same on most Toyota vehicles. But, instead my truck had the fuel tank dropped again and some work done to the fuel pump area, again.. seems fishy, and likely a mistake was made while they did the recall on fuel pump two weeks earlier. In the end I had to suffer through this and pay the bill for what was likely a mistake made by their mechanic while performing the fuel pump recall, but there is no way to prove this. To this day while filling the truck with fuel I cannot get the fuel pump handle to stay on while pumping gas, it will click off several times during a fill up, seems like there is a venting issue and the nozzle senses back pressure and clicks off. I don't like leaving a bad review for a local business, but I feel it is necessary, this event happened several years ago, and its possible things have improved in the shop since. I have received excellent service from Sharps in the past going back 10 years ago.